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FEEDBACK ON RESIDENT
Satisfaction Survey 2024
uring January 2024 residents (owners been made showing what actions are being implemented,
and tenants) were invited to participate as well as what was requested by the residents.
Din a satisfaction survey of the Centurion
Residential Estate and Country Club. The aim of A total of 326 members participated over a 14-day period.
the survey is to establish whether the CHOA meet Overall there is an improvement on the “very satisfied”
resident’s expectations. In addition, comments received category from 36 % to 40%. The total for “very satisfied”
provide the CHOA an indication of what the needs and and “satisfied” achieved is 79%, with residents “do not
requirements of the residents are. Every comment know” 16% and detractors 5%. In summary a very good
made, is analysed with the possibility of implementing response has been received from the residents which we
the recommendation. At the end of this report a list has are pleased about.
RESPONSE SUMMARY
QUESTION 1
Generally speaking, are you satisfied or dissatisfied with the services provided by the Homeowners Association office
and staff?
QUESTION 2
Please indicate your level of satisfaction for each of the following:
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