Page 19 - Blue Valley News 2 2021

ESTATE NEWS
INTERNAL DEBT COLLECTION TIME LINE

Please take note of our • Call owners who have made a promise are only raised if and when we actually
internal debt collection to pay during the course of the month to attend to these activities. Letters are sent
on the 4th, 8th, 15th and 25th day of each
follow up on payment where the same has
time lines. not been made (R24.15 per call). month all of which attract a charge. Calls
• Resolve any outstanding queries. are made throughout the month in line with
• A 25th letter is sent out to all owners our internal risk categorising methodology
WEEK ONE OF THE MONTH: whose accounts have been handed over which will attract a charge if we make actual
• Call owners who are in arrears with their to the panel attorney for soft collection or contact with an owner, or are able to leave a
levies for three months and more (R24.15 hard collections whatever the case may be. voicemail.
per call). This letter states that the account has been
• If no co-operation is received from the Kindly take note calls, letters and AOD’s are only raised if and when we actually attend to these
Kindly be advised that debt collection
handed over and advises the owner of the
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owner, the account is handed over to activities. Letters are sent on the 4 , 8 , 15 and 25 day of each month all of which attract a charge.
attorney’s details. (R24.15 per letter).
commission is raised on every payment made
the panel attorney for soft collection (if Calls are made throughout the month in line with our internal risk categorising methodology which
• Optional SMS reminders are also sent to
by an owner where the owner’s account is in
arrears. Thus, a receipting fee is charged on
owners for payment (this is a discretionary
the account is in arrears three months or will attract a charge if we make actual contact with an owner, or are able to leave a voicemail.

more) or hard collections (where the soft Kindly be advised that debt collection commission is raised on every payment made by an owner
payment received towards arrear levies. This
tool used by the debt collector where
collections failed). where the owner’s account is in arrears. Thus, a receipting fee is charged on payment received
needed). (no charge).
charge is capped and regulated by the Debt
• On the 4th of the month, a partial payment towards arrear levies. This charge is capped and regulated by the Debt Collectors Act; the maximum
Collectors Act; the maximum fee is R509.00.
Kindly take note that calls, letters and AOD’s
letter and SMS is sent to owners who have fee is R509.00. BV
made a partial payment of the current
month’s levy (R24.15 per letter/SMS).
• On the 8th of the month a debt
collection file is automatically opened 8 TH LETTER
on accounts that are in arrears in excess 4 TH LETTER
of R300.00 (R24.15 per file opened). Sent on the 4th This letter is sent on the 8th
*This is an automatic fee charged in terms This is a partial payment letter to inform owners This is a letter demanding payment of the
current month levy if said levy is not paid in full
of the Debt Collectors Act, this is charged who have made a partial payment of the current by the 7th.
every month in order for the account to month levy. Demand payment of full levy for the
be triggered as a defaulting debtor. Thus, current month.
the charge is raised every month whilst
the account is in arrears even though the DETAILS OF
owner makes partial payments in order DEMAND
for the account to be differentiated as an LETTERS
arrear account.
• On the 8th of the month a letter of demand
and SMS is sent to owners who are in 25 TH LETTER
arrears with one-month levies (R24.15 per 15 TH LETTER Sent on the 25th of the month
letter/SMS). Sent on the 15th Letter is sent to owners whose account has been
Demand letter to owners who are in arrears handed over for soft collection or hard
WEEK TWO OF THE MONTH: with two months or more levies, advising that collections.
• Call all owners who are in arrears with one account will be handed over for litigation if Inform owner that account has been handed
month’s levy payment or those owners payment is not received within 5 (FIVE) days. over and provide the details of the attorneys.
who have made a partial payment of the
current month’s levy (R24.15 per call).
• Compile a list of the owners who are in
arrears with two month’s levies, with the SUMMARY OF IN HOUSE DEBT COLLECTION AND THE
intent of possible access restrictions. The CHARGES ASSOCIATED
HOUSE DEBT COLLECTION AND THE CHARGES ASSOCIATED
aforementioned owners are notified via SUMMARY OF IN HOUSE DEBT COLLECTION AND THE CHARGES ASSOCIATED
SMS and email that they must pay the
arrears within 48-hours (or attend to a - Call owners in 3 months arrears or more → R24.15 per call
payment arrangement). - 4 of the month - letter/SMS sent to owners - partial payment → R24.15 per call
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• Once the 48-hours has lapsed the above- - 8 of the month - debt collection file - accounts in excess of R300.00 → R24.15
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mentioned list is sent to the HOA to restrict WEEK ONE - 8 of the month - letter of demand/SMS - arrears with one month → R24.15 per letter/SMS
access of said owners that did not respond
positively to the 48-hour SMS or email.
- Call owners in arrears with one month’s levy payment or who have made a partial payment of
current month’s levy → R24.15 per call
WEEK THREE OF THE MONTH: - Notify owners in arrears with two months - access restrictions → R24.15 per letter/SMS
• Call all owners who are two months or WEEK TWO - Request HOA to restrict access to owners that did not respond to notification
more in arrears (R24.15 per call).
• A letter of demand (we refer to as the 15th
day letter) and a sms is sent out to the
owners who are in arrears with levies for - Call all owners in two months or more in arrears → R24.15 per call
- 15 day letter to owners - arrears two months or more → R24.15 per letter
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two months or more demanding payment WEEK THREE
and advising that the owner will be handed
over within 7 days if payment is not made
(R24.15 per letter).
- Call owners with payment plans or who have promised to pay during the month and no
payment has been made → R24.15 per call
- Resolve any outstanding queries
WEEK FOUR OF THE MONTH: WEEK FOUR - A 25 letter is sent out to all owners whose accounts are handed over for soft and hard
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• Call owners who have payment plans in collections - inform of attorney details → R24.15 per letter
place to follow up on payment where the
same has not been made (R24.15 per call).
BLUE VALLEY NEWS • Issue 2 2021 • 17