Page 47 - Waterfall_Issue 3_March_2022

in the cloud, employees are able to can take advantage of is having quicker
stream all their applications, data and backups and easier disaster recovery
tools – including their personalised if something should go wrong – you
settings – from the cloud to any device, can literally move, for example, a virtual
whether it is a laptop, computer, iPad server quickly and be back up and
or mobile phone. Employees can work running in no time. Also, virtualising your
from anywhere, provide a consistent environment means lower costs because
customer experience, and they can you don’t need expensive hardware.
keep up their normal, steady work rate.
MANAGED SERVICES
Technologies such as Zoom, Skype, – OUTSOURCING TO
Microsoft Teams and Google Meet SPECIALISTS
allow virtual meetings to be held As controlling costs become key
and, in many instances, these in a downturn, looking for ways to
have now become the norm. One ensure accurate budgeting or reining
thing we saw companies embrace in IT costs is key. Through managed
are integrated systems like with services, which means outsourcing
Microsoft, where work, collaboration part or all of your IT to a specialist, you
and communication happen within can focus on your core business while
one business ecosystem. With saving on high IT resource costs.
Teams, for example, employees
can share files, organise meetings These companies have invested heavily
from their calendar and sync with in smart systems, which allow them to
other office apps, all remotely. provide a host of services for SME’s at an
affordable fee. From IT support, anti-
PRODUCTIVITY – DATA FOR virus protection, backups, cybersecurity,
MANAGERS network management, you name it,
The productivity of your employees these days most managed service
is the driving force of your business. providers can take care of your IT, while
And in the fast-paced new world of you focus on growing your company.
teams working both offsite and in
This gives your employees the same the office, making sure everyone ARTIFICIAL INTELLIGENCE
telephony functions as if they were in is achieving their full potential is a – LET’S GO AUTOMATION
the office, and your customers continue challenge for most companies. Automation is one of the biggest
to enjoy a professional experience with breakthroughs in business today,
your company. Employees can receive Productivity technologies have essentially allowing you to use tech
and make calls professionally from emerged, which provide workforce to deliver or get services without
anywhere as long as they have access to analytics to help you understand any human intervention. From an IT
the internet or mobile data. Via an app your people and how they work perspective, a human can only do so
on a mobile device, their phone becomes on their computers. Innovative much in the time they have. But you can
an extension of the company PBX and employee monitoring software allows now automate thousands of routine
employees can make and receive calls managers to gain real-time insights IT tasks, plus by using AI tech you can
as if they were sitting at their desk. via easy-to-understand dashboards, anticipate, diagnose and fix any issues
graphs and reports, to keep track of that might crop up before they become
CLOUD BUSINESS how their team is doing and decide a problem. This kind of proactive
SOFTWARE – HELLO when to take action if necessary. approach to tech means that your IT
REMOTE WORKING environment is not constantly breaking
Even in times of disruption, your VIRTUAL . . . WELL down and hampering productivity.
employees need to continue using EVERYTHING
business office technology with which Virtualising almost everything is So, there you have it, the six
they are highly familiar. They need definitely here in a big way. This means technologies businesses are
to be able to access these systems that your company can use a virtual using to take full advantage of
wherever they are on any device. server, network, operating system, or digitisation, to help them adapt
With software such as Microsoft 365 storage device. Some of the benefits you to the new world of work.

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