Page 12 - Interface March Issue 2025

SURVEY RESULTS

Feedback on

resident satisfaction

survey 2025

uring February 2025 residents that meet the residents’ expectations. A total of 368 members participated over
Resident Satisfaction Survey 2025
(owners and tenants) were In addition, comments received provide a 21-day period (during 2024 a total of
Dinvited to participate in a the CHOA with an indication of what the 326 members participated over 14 days).
Q1 Generally speaking, are you satisfied or dissatisfied with the services
provided by the Homeowners Association office and staff?
satisfaction survey of the Centurion needs and requirements of the residents
Residential Estate and Country Club. The are. Every comment made, is analysed Answered: 368 Skipped: 0
The overall weighted average on all
aim of the survey is to establish whether with the possibility of implementing the responses from all questions amounted
Very Satisfied
the CHOA is on target with activities recommendation. to 82.24%.
Satisfied

RESPONSE SUMMARY Neutral
Resident Satisfaction Survey 2025 Dissatisfied Resident Satisfaction Survey 2025
QUESTION 1
Very
Q1 Generally speaking, are you satisfied or dissatisfied with the services Dissatisfied
Generally speaking, are you satisfied or dissatisfied with the services provided by the Homeowners Association office
Q2 Please indicate your level of satisfaction for each of the following:
provided by the Homeowners Association office and staff?
and staff? 0% 10% 20% 30% 40% 50% Skipped: 0 70% 80% 90% 100%
60%
Answered: 368
Answered: 368 Skipped: 0
Safety and
ANSWER CHOICES RESPONSES
security
Very Satisfied services
Very Satisfied 42.93% 158
Emergency
response
Satisfied services 43.48% 160
Satisfied Estate
Neutral 10.33% 38
maintenance a
Dissatisfied landscaping ... 2.45% 9
Neutral Provision of
special events
Very Dissatisfied 0.82% 3
(AGM etc)
TOTAL Responsivene 368
Dissatisfied to change,
circumstance.
Attend to
Very queries and
Dissatisfied concerns
Use of Estate
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% roads (safe,
considered,...
Use of open
areas
Resident Satisfaction Survey 2025
ANSWER CHOICES RESPONSES (considered,...
Very Satisfied QUESTION 2 42.93% 158 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Satisfied Q2 Please indicate your level of satisfaction 160
43.48%for each of the following:
Please indicate your level of satisfaction for each of the following:
10.33%
Neutral Answered: 368 Skipped: 0 38 Very Satisfi… Satisfied Neutral / D… Dissatisfied
Very Dissat…
Dissatisfied 2.45% 9
Safety and VERY SATISFIED NEUTRAL / DO DISSATISFIED VERY TOTAL
Very Dissatisfied security 0.82% 3 SATISFIED NOT KNOW DISSATISFIED
services
368
TOTAL Emergency Safety and security services 72.01% 22.55% 3.26% 1.63% 0.54%
response 265 83 12 6 2 368
services
Estate Emergency response services 40.49% 23.91% 35.05% 0.27% 0.27%
maintenance a 149 88 129 1 1 368
landscaping ... Estate maintenance and 54.62% 35.05% 1 / 7 3.80% 5.43% 1.09%
Provision of
special events landscaping in public areas 201 129 14 20 4 368
(AGM etc) Provision of special events 34.24% 41.85% 20.65% 1.90% 1.36%
Responsivene (AGM etc) 126 154 76 7 5 368
to change,
circumstance. Responsiveness to change, 36.68% 39.67% 17.12% 4.35% 2.17%
Attend to circumstances, threats, etc. 135 146 63 16 8 368
queries and
concerns Attend to queries and concerns 35.33% 37.77% 17.66% 7.34% 1.90%
Use of Estate 130 139 65 27 7 368
roads (safe,
considered,... Use of Estate roads (safe, 39.13% 43.48% 7.61% 7.07% 2.72%
Use of open considered, etc.) 144 160 28 26 10 368
areas
(considered,... Use of open areas (considered, 34.51% 44.29% 9.78% 9.51% 1.90%
pets, well-managed, etc.) 127 163 36 35 7 368
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very Satisfi… Satisfied Neutral / D… Dissatisfied
Very Dissat…
1 / 7 NEUTRAL / DO
VERY SATISFIED DISSATISFIED VERY TOTAL
SATISFIED NOT KNOW DISSATISFIED
2 / 7
Safety and security services 72.01% 22.55% 3.26% 1.63% 0.54%
265 83 12 6 2 368
Emergency response services 40.49% 23.91% 35.05% 0.27% INTERFACEDigimag | MARCH 2025 | 10

0.27%
149 88 129 1 1 368
Estate maintenance and 54.62% 35.05% 3.80% 5.43% 1.09%
landscaping in public areas 201 129 14 20 4 368
Provision of special events 34.24% 41.85% 20.65% 1.90% 1.36%
(AGM etc) 126 154 76 7 5 368
Responsiveness to change, 36.68% 39.67% 17.12% 4.35% 2.17%
circumstances, threats, etc. 135 146 63 16 8 368
Attend to queries and concerns 35.33% 37.77% 17.66% 7.34% 1.90%
130 139 65 27 7 368
Use of Estate roads (safe, 39.13% 43.48% 7.61% 7.07% 2.72%
considered, etc.) 144 160 28 26 10 368
Use of open areas (considered, 34.51% 44.29% 9.78% 9.51% 1.90%
pets, well-managed, etc.) 127 163 36 35 7 368
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