Page 13 - Interface March Issue 2025

Q3 Please rate your experience of the CHOA Office in terms of the
following:
Answered: 368
Skipped: 0
Service
delivery
Customer focus
and staff
courtesy
Effectiveness
of problem
solving
Speed in
solving a
problem or... Resident Satisfaction Survey 2025
Creating a
Resident Satisfaction Survey 2025
welcoming
atmosphere
Q3 Please rate your experience of the CHOA Office in terms of the 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
QUESTION 3
following:
Please rate your experience of the CHOA Office in terms of the following: Positive Neutral / D… Negative
Very Positive
Answered: 368 Skipped: 0
Very Negati…
VERY POSITIVE NEUTRAL / DO NOT NEGATIVE VERY TOTAL
KNOW
Service POSITIVE Resident Satisfaction Survey 2025 NEGATIVE
delivery
Service delivery 45.11% 40.22% 10.33% 4.35% 0.00%
Customer focus 166 148 38 16 0 368
Q4 Your overall level of satisfaction with the CHOA’s efforts to
and staff Customer focus and staff 45.11% 40.22% 8.97% 5.16% 0.54%
courtesy
148
166
33
courtesy communicate with the residents through e-mails and WhatsApp 368
2
19
Effectiveness
messages.
of problem Effectiveness of problem 37.23% 36.96% 16.03% 8.42% 1.36%
solving solving 137 136 59 31 5 368
Speed in Speed in solving a problem or 36.14% Answered: Skipped: 0 19.29% 7.61% 1.63%
35.33% 368
solving a concern 133 130 71 28 6 368
problem or...
Creating a welcoming 46.47% 37.77% 11.41% 4.08% 0.27%
Creating a atmosphere 171 139 42 15 1 368
welcoming Very Satisfied
atmosphere
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Satisfied
Very Positive Positive Neutral / D… Negative
Very Negati… Neutral
VERY Resident Satisfaction Survey 2025 NEGATIVE VERY TOTAL
POSITIVE
NEUTRAL / DO NOT
POSITIVE KNOW NEGATIVE
Dissatisfied
Service delivery 45.11% 40.22% 10.33% 4.35% 0.00%
0
148
38
166
16
Q4 Your overall level of satisfaction with the CHOA’s efforts to 368
QUESTION 4
Customer focus and staff 45.11% 40.22% 8.97% 5.16% 0.54% Very
communicate with the residents through e-mails and WhatsApp
166
19
courtesy Your overall level of satisfaction with the CHOA’s efforts to communicate with the residents through e-mails and
148
2
368
33
Dissatisfied
36.96%
Effectiveness of problem 37.23% messages. 16.03% 8.42% 1.36%
137
solving WhatsApp messages. 136 59 31 5 368 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Speed in solving a problem or 36.14% Answered: 368 Skipped: 0 19.29% 7.61% 1.63%
35.33%
concern 133 130 71 28 6 368 Resident Satisfaction Survey 2025

Creating a welcoming 46.47% 37.77% 11.41% 4.08% 0.27% ANSWER CHOICES 3 / 7 RESPONSES
atmosphere 171 139 42 15 1 368
Very Satisfied 55.43% 204
Q5 Your overall level of satisfaction with the CHOA’s Board of Directors
Very Satisfied
Satisfied 34.51% 127
Satisfied Answered: 368 Skipped: 0
Neutral 7.34% 27
Dissatisfied 1.90% 7
Neutral Very Satisfied
Very Dissatisfied 0.82% 3
TOTAL 368
Dissatisfied
Satisfied
Very
Dissatisfied Neutral
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Dissatisfied
3 / 7
Resident Satisfaction Survey 2025
ANSWER CHOICES RESPONSES Very
Very SatisfiedQUESTION 5 55.43% 204 Dissatisfied Resident Satisfaction Survey 2025
Q5 Your overall level of satisfaction with the CHOA’s Board of Directors
127
0%
34.51%
Satisfied Your overall level of satisfaction with the CHOA’s Board of Directors: 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answered: 368 Skipped: 0 Q6 Please indicate your level of satisfaction with the expense profile for
Neutral 7.34% 27
Dissatisfied 1.90% 7 FY 2025:
ANSWER CHOICES RESPONSES
Very Dissatisfied Very Satisfied 0.82% 3 Answered: 368 Skipped: 0
Very Satisfied 34.24% 126
TOTAL 368
Satisfied 36.14% 133
Satisfied Garden
Neutral contract and 23.10% 85
in-house... 4 / 7
Neutral Dissatisfied Security 3.80% 14
contracts
Very Dissatisfied 2.72% 10
45.3%
Dissatisfied TOTAL 368
Sport & Social
Club 14.5%
Very
Dissatisfied Municipal
responsibilitie
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% s 1%
Resident Satisfaction Survey 2025 Staff costs
(excluding
Directors fe...
ANSWER CHOICES RESPONSES 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Q6 Please indicate your level of satisfaction with the expense profile for
Very SatisfiedQUESTION 6 34.24% 126
FY 2025:
36.14%
133
Satisfied Please indicate your level of satisfaction with the expense profile for FY 2025:
Answered: 368 Skipped: 0 Very Satisfi… Satisfied Neutral Dissatisfied
Neutral 4 / 7 23.10% 85 Very Dissat…
Dissatisfied 3.80% 14 VERY SATISFIED NEUTRAL DISSATISFIED VERY TOTAL WEIGHTED
Garden
Very Dissatisfied contract and 2.72% 10 SATISFIED DISSATISFIED AVERAGE
in-house... Garden contract and 35.05% 41.85% 19.84% 2.72% 0.54%
TOTAL 368
Security in-house gardening 129 154 73 10 2 368 1.92
contracts 11%
45.3%
Security contracts 47.28% 39.40% 11.96% 1.36% 0.00%
Sport & Social 45.3% 174 145 44 5 0 368 1.67
Club 14.5%
Sport & Social Club 28.26% 36.14% 24.73% 6.79% 4.08%
14.5% 104 133 91 25 15 368 2.22
Municipal 5 / 7
responsibilitie Municipal 26.63% 32.88% 29.89% 6.52% 4.08%
s 1% responsibilities 1% 98 121 110 24 15 368 2.29
Staff costs Staff costs (excluding 27.99% 37.50% 29.89% 3.80% 0.82%
(excluding Directors fees) 14% 103 138 110 14 3 368 2.12
Directors fe...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very Satisfi… Satisfied Neutral Dissatisfied
Very Dissat…
VERY SATISFIED NEUTRAL DISSATISFIED VERY TOTAL WEIGHTED
SATISFIED DISSATISFIED AVERAGE
Garden contract and 35.05% 41.85% 19.84% 2.72% 0.54%
in-house gardening 129 154 73 10 2 368 1.92
11%
INTERFACEDigimag | MARCH 2025 | 11
Security contracts 47.28% 39.40% 11.96% 1.36% 0.00%
45.3% 174 145 44 5 0 368 1.67
5 / 7
Sport & Social Club 28.26% 36.14% 24.73% 6.79% 4.08%
14.5% 104 133 91 25 15 368 2.22
Municipal 26.63% 32.88% 29.89% 6.52% 4.08%
responsibilities 1% 98 121 110 24 15 368 2.29 6 / 7
Staff costs (excluding 27.99% 37.50% 29.89% 3.80% 0.82%
Directors fees) 14% 103 138 110 14 3 368 2.12
6 / 7