Page 40 - EngineerIT January 2022

INDUSTRY, TECHNOLOGY, PRODUCTS AND INNOVATION

THE DIGICALL GROUP ACQUIRES ETHICS AND FRAUD

CONTACT CENTRE PROVIDER ADVANCE CALL

he acquisition extends the Digicall
omni-channel offering and will
Tenable them to provide their
customers with a certified, proven and
24/7 contact centre solution to meet all
their Ethics and Fraud Hotline needs.
The Ethics & Fraud Hotline, which
is certified by the Ethics Institute
as a Safeline-Ex service provider,
assists organisations in combatting
fraud and corruption by providing an
independent, dedicated, safe report
line, as well as awareness material and
training. The Ethics & Fraud Hotline is
available 24/7 and provides employees,
customers, suppliers, service providers existing client upsell opportunities for Digicall.”
and other interested parties with Advance Call has an extensive portfolio of South African based clients. This partnership
various channels of communication has also come at an opportune time for both firms ahead of the EU Whistleblowing Directive
to disclose fraud, corruption, theft, which took effect on 17 December 2021. Moggee said that most affected companies will
misconduct or any other unethical probably already be prepared for this, but smaller companies (50 – 250 employees) have
behaviour or practice. until December 2023 to comply, and Digicall is now positioned to assist and support these
Ruben Moggee, group executive officer European based customers as well.
at Digicall, said that bringing Advance Advance Call uses proprietary software to administer the Ethics & Fraud Hotline, which
Call into the Digicall Group will make was specifically designed to provide a case management system and ensure whistle blower
this unique offering available to their protection. This is something that Digicall can immediately introduce to its existing customer
customers. “Digicall and Advanced Call’s base, Moggee added.
service offerings are perfectly aligned. I
believe this also unlocks new client and Find out more about Digicall: https://www.digicallgroup.co.za/ or https://acall.co.za/

Broadband Spectrum: Telkom puts another spoke in the wheel

he Minister of Communications and Digital Technologies, Khumbudzo Ntshavheni has
noted the new court application by Telkom to set aside the Invitation to Apply (ITA)
Tfor IMT Spectrum issued by ICASA on 10 December 2021.
This development happens without affording Minister Ntshavheni an opportunity to
resolve whatever concerns Telkom may have with the current ITA.
The Minister reiterated that the conclusion of a process to release the IMT spectrum
by 31 March 2022, is important for the country to reap the benefits of the digital dividend
in the country’s quest for post COVID-19 pandemic economic recovery, job creation and
transforming SA into a digital economy.
The Minister is taking legal advice and will respond accordingly to Telkom’s court
application. In the meantime, the Minister will engage Telkom and all relevant parties
with the aim of reaching an out-of-court settlement and avoid further delays in the
release of spectrum.
ICASA confirms that it has been served with an urgent application filed in the High Court,
Pretoria by Telkom SA SOC Limited (“Telkom”) on Tuesday, 4 January 2022, in which Telkom
seeks, yet again, to derail the much anticipated and urgently needed licensing process for the
International Mobile Telecommunications spectrum earmarked for auction in March this year. Khumbudzo Ntshavheni

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