Page 42 - Kyalami Issue 3 2025
P. 42
Kyalami Estates Corporate Brand Bible Design 26
3.0 Folder (Inner)
ENTREPRENEURS
YOUTH IN THE
HOSPITALITY INDUSTRY
The values held by he hospitality industry, a corner- of youth to the hospitality industry is
their ability to adapt quickly to new
stone of global economies, is
younger generations, Tfuelled by technological advance- technologies. From contactless check-
undergoing rapid transformation
ins and mobile room keys to artificial
such as inclusivity, ments, shifting consumer expectations intelligence-powered customer service, the
and evolving service standards. In this
modern hospitality experience increasingly
sustainability and dynamic landscape, the role of youth has depends on digital solutions. Young
professionals, having grown up in a digital
emerged as not only crucial but transfor-
social responsibility, mative. world, are naturally inclined to embrace
and implement such technologies. Their
Renee Hill, CEO of the IIE School of
are reshaping the Hospitality & Service Management fluency in digital tools allows for smoother
integration of innovative systems, helping
(IIEHSM) says that young people, with
priorities of the their fresh energy, creativity and tech- businesses streamline operations and
enhance guest experiences.
savvy outlook, are driving innovation and
hospitality industry ensuring the sector remains relevant in a Creativity is another hallmark of the
fast-changing world.
younger generation; they bring new
perspectives to traditional hospitality
One of the most significant contributions models, often reimagining services and
40 Kyalami Estates • CONNECT • Issue 3 • 2025
