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FEATURE
CONSUMER’S CHOICE AWARDS
Winner: Cape Garden Centre Somerset West
This store consistently delivers a positive
customer experience. The centre is easily
accessible with clear signage and provides a
safe, clean and well-maintained parking area,
including disabled parking bays. The shop is
inviting and well-stocked with clearly priced
products, creating an inspiring atmosphere
for shopping. Staff members are polite,
friendly and customer-focused, delivering
excellent service and showing strong product
knowledge. Customers feel valued and
receive personalised attention. The indoor
plant section is beautifully arranged with
a wide variety of fresh, vibrant plants. The
INDEPENDENT GARDEN garden care department is organised, with
CENTRES fully stocked shelves and neatly arranged
A special project has been products, and the outside area is well kept
initiated to identify winners Winner: Cape Garden Centre Somerset West and easy to navigate. The centre also provides
for the Consumer’s Choice clean and well-maintained toilet facilities.
Award, while reviewing the
CGA Independent Garden Runner Up: Stodels Nurseries Milnerton
Centre evaluation process. This nursery was awarded the runner-up
Through a mystery shopper position for its consistently high standards
programme, independent in customer experience. It excels in
garden centres received maintaining a clean, well-organised and
visits from consumers – some inviting environment. Staff members are
seasoned gardeners, others friendly and pro-active in assisting customers,
new to the industry. Guided demonstrating excellent product knowledge.
by a detailed evaluation The store also offers a wide selection of
form, these shoppers healthy plants and products, contributing to a
assessed performance across positive and satisfying shopping experience.
departments. Each centre
underwent two independent Second Runner Up: Plantland Akasia
mystery shopping visits This garden centre is recognised for its
and their scores were exceptional customer experience, earning the
averaged to determine the second runner-up position. It excels in several
final results. The outcomes areas, including its well-maintained and clean
of the Consumer’s Choice environment, extensive product offerings
Departmental Awards were and knowledgeable, customer-focused staff.
insightful and produced The store consistently achieves high scores
remarkably high scores. across key areas such as the garden care
department, engagement and staff sections,
demonstrating a commitment to quality
service.
Runner Up: Stodels Nurseries Milnerton
Second Runner Up: Plantland Akasia n
Check us out www.salandscape.co.za Landscape SA • Issue 151 2025 17
