Page 28 - SilverLakes_Issue 2_2022

BUSINESS

SIX TECHNOLOGIES

BUSINESSES ARE USING

TO ADAPT TO OUR NEW

WORLD OF WORKING

Last year, many businesses ramped up their
digitisation strategies, thereby changing the way that
they operate altogether.

emote working since the start and make calls professionally from
of the pandemic has driven big anywhere as long as they have access to
Rchanges in how we communicate, the internet or mobile data. Via an app
collaborate, and work together. And on a mobile device, their phone becomes
technology is at the core of how business an extension of the company PBX and
owners are adapting. employees can make and receive calls as
if they were sitting at their desk.
The one thing about shifts such as the
one caused by the global pandemic, CLOUD BUSINESS SOFTWARE –
which changed the way we work, is HELLO REMOTE WORKING
that they bring with them a multitude Even in times of disruption, your
of triggers that cause businesses to employees need to continue using
adapt and improve. Warren Bonheim, business office technology with which
Managing Director of Zinia, a leading they are highly familiar. They need to
ICT and telecoms provider, shares six access these systems wherever they are,
essential technologies that businesses and on any device. With software such as
can implement affordably to help them Microsoft 365 in the cloud, employees are
adapt. able to stream all their applications, data
and tools – including their personalised
TELEPHONY – ENTER THE CLOUD settings – from the cloud to any device,
As the pandemic forced us into a remote whether it is a laptop, computer, iPad or PRODUCTIVITY – DATA FOR
working scenario, many companies mobile phone. Employees can work from MANAGERS
using traditional telephone systems – anywhere, provide a consistent customer The productivity of your employees is the
PBXs – did not have the flexibility to experience, and they can keep up their driving force of your business. And in the
shift quickly. However, the hosted PBX normal, steady work rate. fast-paced new world of teams working
made a massive difference in enabling both offsite and in the office, making sure
staff members to work effectively at Technologies such as Zoom, Skype, everyone is achieving their full potential is
home. This PBX system is hosted in the Microsoft Teams and Google Meet allow a challenge for most companies.
cloud at a telecom provider’s premises. virtual meetings to be held and, in many
Your telephone network runs through instances, these have now become the Productivity technologies have emerged
the Internet Protocol (IP) instead of the norm. One thing we saw companies which provide workforce analytics to help
traditional phone line infrastructure, and embrace are integrated systems like with you understand your people and how
it is fully managed by a provider. Microsoft, where work, collaboration they work on their computers. Innovative
and communication happens within employee monitoring software allows
This gives your employees the same one business ecosystem. With Teams, managers to gain real-time insights via
telephony functions as if they were in for example, employees can share files, easy-to-understand dashboards, graphs
the office, and your customers continue organise meetings from their calendar and reports, to keep track of how their
to enjoy a professional experience with and sync with other office apps, all team is doing and when to take action if
your company. Employees can receive remotely. necessary.

26 | INTRAMUROS MARCH 2022