Page 15 - Intra Muros October Issue 2024

ESTATE NEWS

GETTING TO KNOW THE SILVER LAKES APP

HELP DESK Help Desk

Help Desk
Create new Help Desk requests which is directly sent to the relevant department. You can track the progress of
reate new Help Desk requests
can interact with Admin to get the query
Should you experience any issues on the
your request whenever a change is made to your request. You can interact with Admin to get the query resolved.
resolved.
which are directly sent to the
estate, please use the Help Desk button
Create new Help Desk requests which is directly sent to the relevant department. You can track the progress of
You can also view all your requests, your open, in progress, or closed requests. on the Silver Lakes App to ensure Silver
Crelevant department. You can track
the progress of your request whenever
your request whenever a change is made to your request. You can interact with Admin to get the query resolved.
You can also view all your requests, your
Lakes responds promptly to your request/
a change is made to your request. You
open, in progress, or closed requests.
You can also view all your requests, your open, in progress, or closed requests. query. EXAMPLE
1 2 3 EXAMPLE
1 2 3

Select the "+ Add New Request"
button to add a new help desk
request.
Select the "+ Add New Request"
button to add a new help desk
Navigate to the "Help Desk" request.
tile.
Complete all the required fields and select
Navigate to the "Help Desk"
tile. "Send Request".
Complete all the required fields and select
"Send Request".

4 5 b

4 5 b

a

a
Your request will now be available under
"All Requests".
**Your request has now been send to the c
Your request will now be available under
relevant department
"All Requests"..
**Your request has now been send to the c
relevant department. a) You can click here to view more details and see if the relevant
department have responded to your request.
b) The relevant department will respond here to you.
a) You can click here to view more details and see if the relevant
department have responded to your request.
c) You can also respond, and press the icon to send.
b) The relevant department will respond here to you.
Use the icon for attachments.
c) You can also respond, and press the icon to send.
Use the icon for attachments.
INTRAMUROS OCTOBER 2024 | 13
If you require more assistance contact your HOA

If you require more assistance contact your HOA