Page 6 - Intra Muros March 2024

ESTATE NEWS

HOW TO CALL FOR ASSISTANCE IN CASE

OF EMERGENCY?

he Silver Lakes Access Control Application it can be done by calling 012 809 The Security Department would like to
has a SOS function which is suggested 0424/5. Residents are urged not to assure all residents that any emergency
Tas the primary mode of contact for call other numbers as first option, call received will be handled with the
emergencies on the estate. Please see the since they are not always the quickest utmost priority. Less serious incidents such
diagram to ensure it is properly configured to – the receiver needs to make one as leaking pipes, barking dogs and the like
allow the SOS function to be activated. or more calls to initiate a response, should be reported via the “help desk”
whereas the control room has the on the same app or by calling the control
Once a SOS is received in the security control least time-consuming methods to alert room for assistance if needed.
room, the operator will call the contact person responders.
to verify the incident and initiate a response If any problems are experienced with the
accordingly. Should the call not be answered It is strongly advised that even small SOS function or the application, please
the response will react to the registered children are educated on how to use contact the access office for assistance.
location and investigate. these contact options.
“Do not wait for an emergency before
This process is usually very quick, and it ensures Always remember that, in case of ensuring your SOS is properly configured.”
a short reaction time. emergency, you are on your own
until the first help arrives. The shorter Danie Basson
Should one feel the need to report an the response time, the quicker the Security Manager
emergency via telephone to the control room, assistance and the better the outcome. security@silverlakes.co.za

4 | INTRAMUROS MARCH 2024