Page 12 - Intra Muros January Issue 2025

Get to know your Silver Lakes App: HELP DESK

Help Desk

Help Desk
Create new Help Desk requests which is directly sent to the relevant department. You can track the progress of
HELP DESK REQUESTS
your request whenever a change is made to your request. You can interact with Admin to get the query resolved.
You can also view all your requests, your open, in progress, or closed requests.
Create new Help Desk requests which is directly sent to the relevant department. You can track the progress of
your request whenever a change is made to your request. You can interact with Admin to get the query resolved.
Create new Help Desk requests which is directly sent to the relevant department. You can track the progress of your request whenever a change is made
EXAMPLE
You can also view all your requests, your open, in progress, or closed requests.
to your request. You can interact with Admin to get the query resolved. You can also view all your requests, your open, in progress, or closed requests.
1 2 3 EXAMPLE

1 2 3

Select the "+ Add New Request"
button to add a new help desk
request.
Select the "+ Add New Request"
Navigate to the "Help Desk" button to add a new help desk
tile. request.
Complete all the required fields and select
Navigate to the "Help Desk" "Send Request".
tile.
Complete all the required fields and select
"Send Request".

4 5 b

4 5 b

a

a
Your request will now be available under
"All Requests".
**Your request has now been send to the c
Your request will now be available under
relevant department.
"All Requests".
**Your request has now been send to the c
relevant department. a) You can click here to view more details and see if the relevant
department have responded to your request.
b) The relevant department will respond here to you.
a) You can click here to view more details and see if the relevant
department have responded to your request.
c) You can also respond, and press the icon to send.
b) The relevant department will respond here to you.
Use the icon for attachments.
c) You can also respond, and press the icon to send.
Use the icon for attachments.
10 | INTRAMUROS JANUARY 2025
If you require more assistance contact your HOA

If you require more assistance contact your HOA