Page 20 - Waterfall January 2022

Waterfall News

via the 082 911-trigger line. “Experienced staff in Netcare
911’s national emergency operations centre (EOC) engage
with callers and dispatch emergency medical personnel
to provide the assistance required timeously. Services that
extend beyond EMS resource dispatch include telephonic
and live video conferencing CPR coaching. This process
allows our trained and versatile team members to video
conference with the callers directly while performing
CPR on mannequins in the call centre, enabling them
to copy the steps for this critical lifesaving intervention.
Research has demonstrated a definitive link between
early CPR and improved survival from cardiac arrest.
video calling has been further established to provide
patients with access to our registered nurses for clinical
consultation and advice for non-critical ailments or injuries.
This service is available 24-hours a day via 082 911.”

Netcare 911 also has a ‘Locate Me’ function when you do
not know where you are. Irrespective of location, an SMS
link will be sent to you. Provided your location setting on
your mobile device is on, the Netcare 911 team will then
receive your phone’s GPS coordinates, allowing them
to identify your location within a 5km radius. upon the
dispatch of an EMS vehicle, the Netcare 911 emergency
operations centre will ensure that it gets to you. Several
key technological advancements such as GPS and
camera monitoring, forecasting and geospatial analysis
ensure that a resource closest to you is sent. Additionally,
Netcare 911 can automatically pre-populate your address
and GPS coordinates when you call from a landline, thanks
to their dedicated partnerships. This fast tracks the call
handling process, enabling a quicker medical response.

“upon the arrival of EMS resources, highly trained and
skilled EMS healthcare providers will assist you,” adds
Ramduth. “Our organisation has invested in continuous
professional development of all our employees.
Furthermore, we have invested in our fleet to ensure the with doctors at Netcare emergency departments;
safe travel of employees, and patients alike, whether by voiceless communication between the call centre and
ambulance, response car, aeroplane or helicopter. Our fleet the ambulance through digital platforms; electronic
is leased and vehicles are exchanged for new ones after patient report forms for confidentiality management
a certain lifespan, thereby ensuring that they are always and data integrity; and electronic case management
refreshed and maintained at the highest service levels.” to ensure efficient, consistent and effective care.

The organisation prides itself on being a technological Netcare 911 is a subsidiary of the Netcare Group.
pioneer, with several advancements leading to the Through the partnership, thousands of patients have
streamlining of care. Examples include telemetry been afforded access to a world-class end-to-end, fully
between ambulances and hospitals, which allows integrated healthcare system. In the event of any medical
the paramedics to share ECG traces and vital signs emergency, be sure to contact Netcare 911 for support.
directly from the ambulance ECG monitor/defibrillator With Netcare 911, YOu will receive the best and safest care.

did you knoW?
netcare Waterfall City Hospital has a dedicated Waterfall netcare 911 emergency medical service
– you can reach them on 010 209 8365.

18 Waterfall Issue 1 2022