Page 28 - EngineerIT June 2022

AUTOMATION AND CONTROL

Process modelling at the

speed of sight

By Jeremy Chetwin, CEO Analyze Consulting

rganisations, faced with increasing Traditionally, process modelling, by mere virtue of how it was conducted, had a
competition and a disruptive built-in lag. You conducted your analysis and interviews within, mapped it, presented
Oenvironment, often embark to stakeholders, and went back and forth until a comprehensive model was presented.
on projects or investments aimed at Today, organisations can map and model processes in real time - with all stakeholders
improving efficiency and competitiveness. present - which has fundamentally changed the game. Of course, they can refine and
However, cutting the fat and chasing finetune the outcome to best achieve desired objectives, but the fundamental process
efficiency is only as good as the planning mapping can occur at the speed of sight.
that goes into the process modelling Process modelling is rigorous and is designed to provide a clear picture of how
aimed at discovering where efficiency the organisation functions and how its interrelated parts fit into the bigger picture.
gains can occur, or to spot a business case Ultimately, the detailed process can identify where businesses can become leaner or
for automation, for example. where there’s a good business case for robotic process automation. Some processes are
Without this thorough process there’s just not suited to automation, but the right process modelling will make apparent how
a risk people in the organisation resist ROI can be realised.
change, don’t understand the change In a traditional business setup there are often many handoffs, where the owner of
or the change itself doesn’t achieve the a workflow doesn’t quite understand what happened to it before it landed on his or
desired objectives. These are all costly her desk, and what happens to it once it leaves their desk. The ability to define a clear
outcomes, which is the exact opposite of hierarchy at the outset and map it in real-time is exceptionally powerful in painting
why one embarks on the activity in the the bigger picture for all stakeholders and delivering the what, how and why of an
first place. investment or important process change.

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