Page 14 - Waterfall Issue 6 2021

Waterfall News

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W A T E R F A L L

Contains an archive of important Send and receive direct messages to
information shared by Waterfall & and from your HOA contacts here
Estate Management

Subscribe to specific topics to take
Update your personal information
part in secure group discussions and
here
receive relevant notifications
Quick access to all estate-related
news Displays events in Waterfall. Events
can be saved to your device calendar
by clicking on the Event
Find emergency numbers and contact
details for estate management. service
providers. facilities and more here
Find details of all facilities on your
estate here
Event Poloft!:tds Crossing Book Fair
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The most recently published
information is posted here including ev.nt P<>lolltlds ero..1ng 8lood O,,.,t
10 .,.., 2021 Important documents relating to your
news. notices. events. etc estate are stored here
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That is how, in 2013, the Waterfall
Community Portal came about.
The Community Portal contains all
residential community notices, news,
forums, documents, contacts as well
as event and facility information, while
allowing easy communications via
direct messaging. It is also the go-to
place for residents to view their current
and historical COJ and levy statements.

However, as the very nature of Waterfall
is that of a mixed-use development and
not only a residential development,
the challenge of connectivity and
communication within the city as a Waterval Farm in 2011
whole posed a more complex problem. in March 2018 as an easy-to-use, introduced the enhanced Emergency
Waterfall needed a platform that convenient platform, where residents button, including Security, Fire, Medical
could manage and communicate could access content, services and and Follow-Me alerts, as well as the
the concerns of both residents information about the Waterfall ability to view COJ statements (pushed
and businesses across fragmented ecosystem on their mobile devices. from the Community Portal) via the
channels. Energy resources, traffic, Features of Phase 1 included access to Accounts feature on the app. In August
wayfinding, security, road infrastructure the Community Portal, Snag logging, of that year, the Waterfall Podcast was
etc. all affect communication and a Bookings function, a Waterfall added. In 2020, the Go Waterfall app
connectivity as well as the daily Directory, Sales Map as well as Points went live with a refreshed look and feel.
inner workings of the city. It became of Interest. Later in the same year, Levy statements for some estates were
clear that Waterfall needed a city- an Emergency Button and Event introduced to the Accounts feature,
wide integrated communication Notifications were introduced. In followed by Grocery Delivery, exclusive
platform that could cater to both its April 2019, Phase 2 was launched. insurance for all residents of Waterfall
residential and commercial needs. Most excitingly, the app now not from TIH, an estate-specific Emergency
only catered for residents, but also Contacts and Directory update, as
The Go Waterfall app was launched for employees of Waterfall. This phase well as touchless Access Control.

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12 Waterfall Issue 6 2021