Page 11 - IFV Jan Feb Issue 2025

Estate News

Photo by Rod Long on Unsplash

HOW WELL DOES OUR

ESTATE COMMUNICATE?

Survey Results Are In

Good communication shapes a strong, connected Event Engagement: Interest is
community—whether staying updated on high in AGMs, community markets,
and social events, but scheduling
security, knowing about upcoming events, or conflicts are the most significant
having a voice in estate decisions. Our latest barrier to attendance. Virtual options
Communication Strategy Survey looked at how may improve participation.
Information Residents Want:
residents engage with estate communication, Security updates, estate maintenance,
their event participation habits, and where and rule changes top the list, with many

improvements are needed. calling for better transparency and
advance notice of key developments.
Key Findings Demographics Matter:
Communication Satisfaction: WhatsApp are the most popular, but Homeowners (90%) are the primary
83.8% of residents are satisfied, but younger residents (under 40) lean stakeholders, with nearly half having
many want faster response times, towards real-time updates via WhatsApp lived in the estate for over 10 years.
more frequent updates, and clearer and social media. In comparison, older Residents aged 40–60 are the most
communication on critical issues. residents (60+) prefer newsletters and engaged, particularly in estate
Preferred Channels: Email and in-person meetings. governance and social events.

The survey results will help shape a stronger, more responsive communication

strategy. See the full findings and next steps here:
https://cdn.estatesinafrica.co.za/irene/2024/2024-report/IFV_Survey_Report_20250128.pdf

The Villager • Jan / Feb 2025 • 9