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        Providing a better employee experience

        by Troye technical director Kurt Goodall

              ompanies that focus on operational efficiency while investing in the future
              report ten percent higher growth than their competitors. Successful businesses
       Cregard IT as a strategic competitive differentiator for both customers and talent.
           It is also the key to building and executing a memorable employee experience, but
        it requires improved visibility and streamlined execution of projects. IT can reimagine
        and redefine what work means for the future of any organisation.
           Through streamlined IT operations, modernised IT procurement and vendor
        management, more flexible workplaces, and increased agility, Wrike and Citrix
        Workspace can help IT meet business demands faster and bridge physical and digital
        worlds for a better, more efficient employee experience.

        Streamline IT operations
        Citrix Workspace and Wrike are critical assets in helping organisations modernise
        IT operations. Wrike provides a central environment for IT organisations to manage
        enhancement requests, address bug fixes and improve incident response.    Kurt Goodall
           Citrix Workspace enables communication to employees about incidents and
        application maintenance windows and provides a platform for employees to report
        issues and IT managers to triage escalations.                             collaboration with their procurement
           When an issue escalates, Wrike gives IT a collaborative environment for the team   departments, streamlining the
        to resolve the issue, with templates available to support responses to specific incident   vendor background, compliance,
        types, ensuring faster, more effective resolutions.                       and security check processes.
           On the back end of the incident resolution, IT can standardise the incident   Finally, Citrix Workspace’s
        resolution documentation to improve compliance and knowledge building. Business   e-signature capabilities can help
        intelligence capabilities provide the insights needed for management to identify trends   customers streamline document-centric
        and improve operations.                                                   workflow for NDAs and business
           Wrike unifies ITIL-based service management, project management, cross-team   agreements involved in working with
        collaboration, and automation within a single solution with powerful work visualisation   new vendors. Native integrations of
        capabilities, effective resource allocation, approval workflow and escalation paths,   procurement systems like SAP Ariba in
        templates with predefined data points to report on SLAs and KPIs, and dashboards   Citrix Workspace enables companies
        and analytics.                                                            to streamline approvals with extended
           A single location to manage all communications related to incidents, planned   stakeholders in the business.
        changes, and service requests real-time reports, dashboards, and analytics to monitor
        operations and take early remedial measures to minimise risk.             Bridging the digital and
           Citrix Workspace acts as the employee-facing digital hub for accessing content,   physical worlds
        applications, and company workflows. Employees have all they need to succeed in   As companies look to move
        one place and can quickly perform an action from Citrix Workspace, alerting IT of an   to flexible work, they have an
        issue or need.                                                            opportunity to rethink how to bridge
           This saves time and eliminates frustration, making it easy to capture issues   their digital and physical worlds.
        and share updates in a unified space. There’s no need to toggle among different   Citrix Workspace helps companies
        applications or dig through emails.                                       rapidly adapt their processes to
                                                                                  deliver a health self-certification
        Modernise processes                                                       micro-app for employees.
        To take advantage of new business opportunities, companies must adapt and   As companies get ready to return
        on-board new talent, as well as expand their network to new vendors. Through its   to the office, they can integrate Citrix
        integration with Upwork, Citrix Workspace can help organisations find and on-board   Workspace with office management
        new talent quickly and help fuel a superior employee experience.          solutions like HPE, enabling them to
           This provides independent professionals and agencies the freedom to securely   comply with social distancing policies,
        access their work — from anywhere, on any device — in a way that delivers peace of   book flex offices to support social
        mind and successful outcomes for everyone.                                distancing and more.
           Adding Wrike to the mix can help organisations scale and streamline their   Wrike can enable facilities teams
        contingent workforce on-boarding process by providing structured checklists to support   to manage projects to modernise their
        incorporating new workers.                                                offices and help their companies meet
           Similar structured checklists can be used to improve business units’   the needs of employees quicker.

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