Page 8 - EngineerIt April 2021

ICT

Providing a better employee experience

by Troye technical director Kurt Goodall

ompanies that focus on operational efficiency while investing in the future
report ten percent higher growth than their competitors. Successful businesses
Cregard IT as a strategic competitive differentiator for both customers and talent.
It is also the key to building and executing a memorable employee experience, but
it requires improved visibility and streamlined execution of projects. IT can reimagine
and redefine what work means for the future of any organisation.
Through streamlined IT operations, modernised IT procurement and vendor
management, more flexible workplaces, and increased agility, Wrike and Citrix
Workspace can help IT meet business demands faster and bridge physical and digital
worlds for a better, more efficient employee experience.

Streamline IT operations
Citrix Workspace and Wrike are critical assets in helping organisations modernise
IT operations. Wrike provides a central environment for IT organisations to manage
enhancement requests, address bug fixes and improve incident response. Kurt Goodall
Citrix Workspace enables communication to employees about incidents and
application maintenance windows and provides a platform for employees to report
issues and IT managers to triage escalations. collaboration with their procurement
When an issue escalates, Wrike gives IT a collaborative environment for the team departments, streamlining the
to resolve the issue, with templates available to support responses to specific incident vendor background, compliance,
types, ensuring faster, more effective resolutions. and security check processes.
On the back end of the incident resolution, IT can standardise the incident Finally, Citrix Workspace’s
resolution documentation to improve compliance and knowledge building. Business e-signature capabilities can help
intelligence capabilities provide the insights needed for management to identify trends customers streamline document-centric
and improve operations. workflow for NDAs and business
Wrike unifies ITIL-based service management, project management, cross-team agreements involved in working with
collaboration, and automation within a single solution with powerful work visualisation new vendors. Native integrations of
capabilities, effective resource allocation, approval workflow and escalation paths, procurement systems like SAP Ariba in
templates with predefined data points to report on SLAs and KPIs, and dashboards Citrix Workspace enables companies
and analytics. to streamline approvals with extended
A single location to manage all communications related to incidents, planned stakeholders in the business.
changes, and service requests real-time reports, dashboards, and analytics to monitor
operations and take early remedial measures to minimise risk. Bridging the digital and
Citrix Workspace acts as the employee-facing digital hub for accessing content, physical worlds
applications, and company workflows. Employees have all they need to succeed in As companies look to move
one place and can quickly perform an action from Citrix Workspace, alerting IT of an to flexible work, they have an
issue or need. opportunity to rethink how to bridge
This saves time and eliminates frustration, making it easy to capture issues their digital and physical worlds.
and share updates in a unified space. There’s no need to toggle among different Citrix Workspace helps companies
applications or dig through emails. rapidly adapt their processes to
deliver a health self-certification
Modernise processes micro-app for employees.
To take advantage of new business opportunities, companies must adapt and As companies get ready to return
on-board new talent, as well as expand their network to new vendors. Through its to the office, they can integrate Citrix
integration with Upwork, Citrix Workspace can help organisations find and on-board Workspace with office management
new talent quickly and help fuel a superior employee experience. solutions like HPE, enabling them to
This provides independent professionals and agencies the freedom to securely comply with social distancing policies,
access their work — from anywhere, on any device — in a way that delivers peace of book flex offices to support social
mind and successful outcomes for everyone. distancing and more.
Adding Wrike to the mix can help organisations scale and streamline their Wrike can enable facilities teams
contingent workforce on-boarding process by providing structured checklists to support to manage projects to modernise their
incorporating new workers. offices and help their companies meet
Similar structured checklists can be used to improve business units’ the needs of employees quicker.

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